Kingswood Village
Property Owners Association
Help
&
Troubleshooting
Quick Assistance
We all know how frustrating it can be when you just need something to work and, no matter how hard you try, it just doesn't do what you need it to. We've put together the Q&A below to help solve most issues.
Please click on the category you're having an issue with to get quick instructions on what you can try to fix your issue. If you don't see your issue or the guides don't work for your problem, please fill out the contact form at the bottom of the page!
WiFi & Internet
Q: The KVPOA Guest wifi disconnects after 4 hours! How do I prevent this from happening?! A: To prevent misuse of the internet provided by KVPOA, the Guest network is limited to 4 hour intervals. To continue using, just re-connect to the wifi.
Q: Why does the KVPOA Guest wifi turn off at night? A: This is another restriction placed on the Guest network to prevent misuse. The network is turned off from 9:30PM to 8:00AM every day.
Q: I am connected but my phone / tablet / computer says that there's no internet access? A: The Guest network has been configured to prevent the misuse of VPNs and P2P connectivity in the interest of security. By default, iOS devices that are subscribed to iCloud + use what's called "iCloud Relay" which is essentially a VPN or Proxy Server by Apple. This will need to be turned off by going to: Settings -> iCloud -> Private Replay -> turn off
Communications
Q: I filled out a request and I haven't heard anything back! What gives? A: Service, Snow Removal, and Hanyman Services are automatically sent to the office. Unfortunately, we have a finite amount of manpower and resources. This means that repair / response is based on priority with critical safety issues taking precedence. Currently, completed work orders are being placed in a unit's archive here on the website in lieu of sending an email or phone call.
Q: The office phone doesn't let me get through and I've tried calling so many times! A: This is very unusual. We have recently switched to a digital voice solution which guides you through various menus before connecting you with the office during business hours. If you continue having this issue, please send an email to the office with a screenshot of the time and date so we may investigate the issue.
Q: I sent an email but haven't received a response! How am I supposed to get in touch with anybody?? A: We suggest sending an email to the office group (office@kvpoa.org) instead of an individual staff member. Please note that all requests such as service must be submitted through the appropriate form instead of an email. Also note that sometimes Outlook sends emails to our unmonitored spam folder. Please give us a call.
Access Cards
Q: I have lost my card / fob to enter the facilities (pool, sports court, gym, etc.) A: You will need to stop by the office during business hours to have a replacement made. Replacement cards are available from the office during normal business hours and require either the unit owner or authorized representative to request the replacement.
Q: My card is not working! The reader says "invalid permissions" A: During seasonal closures to the Sports Courts and Pool, this is working as intended. Access is removed during this time. If the amenity is not closed, please visit the office so we can help figure out the problem!
Website
Q: We signed up for the website but haven't been approved yet? What gives?! A: Our signup process requires manual approval via owner information check on our owner database. Sometimes we get backed up with work and cannot immediately process approvals. Please give us a call!
Q: Do I need to sign up to access the Board Meetings and Agenda? If not, why would I sign up? It seems unneccesary! A: Nope, common pages such as the Board Meetings, Forms & Documents, etc. do not require a unit owner to become a website member. Certain pages, such as the Board Meetings, are behind a password protection so as to ensure security from the public at large whilst still being accessible by owners. If you do not know the password, please give us a call. Website membership is required to upload community photos, access the digital archive for your unit, and comment on community announcements and events.